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- Wilfred S.Verified BuyerReviewingClaw Spring Pin Replacement KitI do not recommend this productRated 1 out of 5 stars2 years agoBought expensive wrong part: parts list on LG website poorly describes what parts go on what ladder
I recently acquired my second LG cage ladder and found that the springs on the cage gate of this ladder were rusted as well as the springs on the latches to the cage floor. I was sure that I would be able to find replacements on the LG website. Unfortunately, I could not find clear information giving the names or part numbers of the parts for my ladder. I did find the information on the springs for the cage gate, but the only other spring I saw listed was the "Claw Spring", which turned out to be wrong.
LGLittle Giant Ladder Systems2 years agoThank you for sharing your feedback regarding your recent purchase of the LG Cage Ladder. We sincerely apologize for the issues you encountered with the rusted springs on both the cage gate and the latches to the cage floor. We understand how frustrating it must have been to face difficulties in finding the correct replacement parts on our website.
We appreciate you bringing this to our attention. Our goal is to provide clear and accurate information to our customers, and it’s clear we fell short in this instance. We are currently reviewing our parts listings to improve the clarity and ensure that all necessary parts are easily identifiable and accessible.
In the meantime, our customer service team is ready to assist you directly with identifying and obtaining the correct springs for your ladder. Please contact us at customerservice@ladders.com, and we will ensure that you receive the necessary parts promptly.
We value your business and hope to resolve this matter to your satisfaction. Thank you for your understanding and patience.