Little Giant Ladder Systems offers a 30-day return policy on all products. The return must be requested within 30 days of receiving your product. If the return request is placed after more than 30 days, there will be a 35% restocking fee. The product will need to be unused and in new condition, packaged securely in a box. You are responsible for all freight charges back to Little Giant. Once the ladder is received and inspected, a full refund of the purchase price minus return shipping charges and any applicable restocking fees will be issued within 7 business days. Please contact our Customer Experience department at 1-800-453-1192 or email firstname.lastname@example.org.